Jardim da Alma
Terms and Conditions of Sale
Last updated: 19 August 2026
This is a translation for your convenience. The reference text is the original in Portuguese.
There is no small print here. Everything is written to be understood on first reading.
1. Who is selling
Michelle Senna Bonfim, sole trader, trading under the name “Jardim da Alma”
Tax number (NIF): 321 844 149
Address: Rua Capitão Lebre, n.º 12, 3.º Esq. · 3810-384 Aveiro · Portugal
Email: ola@jardimdalma.com
Phone: +351 934 167 507 (call to a Portuguese mobile network)
2. What is for sale
Sessions
Individual sessions of integrative and frequency psychotherapy, psychoanalysis, frequency biomagnetism and flower essence guidance, in person in Aveiro or remotely. Each session lasts between an hour and a half and two hours.
Integrative therapies are complementary wellbeing practices and do not replace medical or psychological advice, diagnosis or treatment.
Flower essences
Flower essences from the Essential Collection, in 30 ml bottles, handmade in small batches with Arachás Essences, without alcohol. The personalised flower essence is not sold separately: it comes from what is heard in a session and is prepared based on it.
Flower essences are a complementary wellbeing resource. They are not medicines and have no approved therapeutic indications. As they are handmade, there may be small differences in colour or scent between batches.
Caredolls
Therapeutic dolls handmade one by one. The residents of the Garden are collection pieces, which may also be used by other therapists in their work. The personalised Caredoll comes from a session and is part of the therapeutic support; it cannot be ordered separately. As they are handmade, no two are exactly alike.
3. Prices
| Sessions | Price |
|---|---|
| In-person session | €50.00 |
| Online session | €40.00 |
| Session + personalised flower essence | €70.00 |
| Session + personalised flower essence + personalised Caredoll | €120.00 |
| Flower essences | Price |
| 1 bottle · 30 ml | €22.00 |
| Set of 3 essences of your choice | €60.00 |
| Full collection · 7 essences | €145.00 |
| Atelier | Price |
| Caredoll · a resident of the Garden | €55.00 |
Prices are in euros, are final and no further tax is added to them. Product prices do not include postage, which depends on the destination and is communicated to you before you pay anything.
4. Sessions: booking, payment and cancellation
How to book
Bookings are arranged by WhatsApp or by email. At that point we give you the day, the time and the available payment methods.
Payment in advance
Sessions are paid at least 48 hours in advance. Payment is what secures your place in the diary: without it, the time is not reserved.
If you need to cancel
Let us know at least 24 hours in advance. You then have two options:
- Reschedule — the amount already paid is carried over in full to the new session.
- Do not reschedule — we refund 50% of the amount paid; the other 50% covers the time that was reserved and can no longer be offered to someone else.
If you let us know less than 24 hours before, or do not attend the booked session, the amount paid is neither refunded nor carried over to another date. The time was reserved for you and could not be offered to anyone else.
If we have to cancel, we will reschedule with you at no cost or, if you prefer, refund everything you paid.
5. How to order flower essences
The form on the website records an order request, not a payment. This is how it works:
- You choose your essences and send the request through the website.
- You receive an email confirming availability, the postage cost and the total amount to pay.
- If you agree, you pay using the methods given in that email.
- The order is prepared and sent.
The sales contract is only concluded when you confirm the total and make the payment. Until then you may withdraw your request at no cost, simply by replying to the email.
We reserve the right not to accept a request if an item is out of stock or the price shown is obviously wrong; in that case we will let you know and refund any amount already paid.
6. Payment for orders
Nothing is paid on the website: no card or bank details are entered on these pages. The available payment methods are given in the order confirmation email.
The invoice is issued in the name of the person who placed the order and sent by email.
7. Delivery
- Preparation and dispatch: 2 to 5 working days after payment is confirmed — the essences are prepared in small batches and are not always in stock.
- Carrier: CTT Expresso or another equivalent carrier.
- Where we deliver: mainland Portugal and the islands. For shipments outside Portugal, please email us first.
- Postage: calculated according to the destination and given in the confirmation email.
If your order does not arrive within the agreed time, write to ola@jardimdalma.com and we will sort it out. Under the law, if delivery fails within a reasonable additional period, you are entitled to terminate the contract and be refunded everything you paid.
8. Right of withdrawal (14 days)
For distance purchases you have the right to change your mind, without giving any reason, within 14 days of the day you received the order (Portuguese Decree-Law no. 24/2014).
This applies to products — flower essences and Caredolls. For sessions, the cancellation terms in section 4 apply.
How to exercise it
Simply send us, within that period, a clear statement that you wish to withdraw from the contract — by email to ola@jardimdalma.com or by letter to the address in section 1. You may use the model below, but it is not compulsory.
Model withdrawal form
To: Michelle Senna Bonfim — Rua Capitão Lebre, n.º 12, 3.º Esq., 3810-384 Aveiro, Portugal — ola@jardimdalma.com
I hereby give notice that I withdraw from the sales contract for the following order: ______________________
Ordered on: ___ / ___ / ______ · Received on: ___ / ___ / ______
Name: ______________________
Address: ______________________
Date: ___ / ___ / ______
Returns and refunds
- After notifying us, you have 14 days to send the product back.
- The cost of returning it is yours, unless the product arrived faulty or was the wrong item.
- We refund everything you paid, including standard delivery costs, within 14 days of receiving the product back (or proof that you sent it), using the same payment method you used.
One exception, for hygiene reasons
The bottles are supplied sealed. Under Article 17(1)(e) of Decree-Law no. 24/2014, the right of withdrawal does not apply to sealed goods which, for health or hygiene reasons, cannot be returned once unsealed. So if you break the seal on a bottle, you can no longer return it under this right. As long as the seal is intact, the right remains in full.
This does not affect your rights in any way if the product arrives faulty.
9. Faulty products
If the product arrives damaged, past its expiry date or different from what you ordered, write to us with a photo and we will put it right: repair, replacement, price reduction or a refund, depending on the case and your choice, under Decree-Law no. 84/2021. In these situations, return postage is on us.
Each bottle shows its expiry date. Store it away from direct light and heat.
10. Complaints and dispute resolution
First of all, talk to us: ola@jardimdalma.com. Most things can be resolved with a conversation.
You can also use the Portuguese electronic Complaints Book (Livro de Reclamações).
In the event of a consumer dispute, you may turn to an alternative dispute resolution body. The official list of these bodies and their areas of competence is available on the Portuguese Consumer Portal. You always keep the right to go to court.
11. Applicable law
These terms are governed by Portuguese law. If any clause is found to be invalid, the remaining clauses continue to apply.
By sending an order request, you declare that you have read and accepted these terms and our Privacy Policy.
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